John xia amazing person he helped me twice to get my two cars I recommend this dealer at walled lake to everyone
Tier one experience and I recommend anyone looking for an awesome used car salesperson to contact Mr. Dennis. During these difficult times seeking customer satisfaction and quality services has declined due to the pandemic. However W. Dennis assured me I would be satisfied with my Grand Cherokee earlier this year. After visiting 4 other dealerships I was discouraged, but Mr. Dennis was spot on. Reliable, thorough and compassionate about providing quality services to customers. He was very patient with me, as I shared I was disabled. I could not have asked for more. He was awesome & I recommend him to ...
I purchased two Jeep Wranglers. Will Dennis my sales person was so very helpful with my first purchase. That a month later I went back and bought my second one. Will continues to be very helpful and supportive of his customers and vehicles that he sales. I recommend him to contact if you are looking for great service.
Jessica Morgan was amazing to work with and she made the buying process easy. I love my truck and I highly recommend seeing her for your next vehicle.
I had the best experience buying a car from Mark a couple of months ago. I recently crack my windshield and Mark assisted me getting using the warrenty. He also has helped me with the service needs of all my vehicles. This is the place to go great service they really care.
After one year with my Jeep Renegade I'm still really enjoying my new car!! Noah Spurlock knew exactly what I wanted and at a great value too. It was such a pleasure to work with a salesman so knowledgeable about my car and he was just very positive, upbeat and a pleasure to work with. Thanks Noah, look forward to another deal when my lease is up. Nikii Spurlock
This the best dealership call Greg Pontack he can get u anything u looking for
Emailed salesman, took some back and forth, esigned all paperwork, picked up vehicle and only spent a short time at dealership
Just want to say thanks to Greg for his commitment on getting me a very nice truck for a great price. Over the years I have purchased four trucks from Lafontaine and the service has always been great, thanks again Greg and a shout out to Tyler the finance guy.
I would like to commend used car salesman Will Dennis for being kind, friendly, and helpful while finding me the right car. I was injured and the extra service was very appreciated
I leased my Grand Cherokee from Tony S. He was very knowledgeable and helpful during this transaction and didn’t mind me calling him with questions about my new car no matter how silly they seemed.
WOW! This dealership is THE BEST of all. We have dealt with LaFONTAINE Highland, & Fenton, Traverse City Jeep, Brighton Jeep & the former Rose Jeep, over the past 26 years. By far, Walled Lk far surpasses them in Sales & Service! Stanley helped us with our recent trade-in & we’re happily driving our Grand Cherokee, our 12th Jeep since 1995!! Stan began working on our trade at 9:30 am & stayed with us for the entire day, until we finally drove home in our Grand Cherokee at 5:45 pm. Stan even helped us transfer our personal belongings from our Cherokee to I ...
In this crazy used car market, we were so happy with LaFontaine in Walled Lake. We called before we drove and flagged a couple cars with Lindsay. She was ready with keys when we rushed in and we signed an hour later. She was patient and thorough with the purchase and with the sale of our other car. We highly recommend Lindsay and LaFontaine in Walled Lake!
Had available vehicles and Matt Gatteri was an outstanding salesman. The customer service by the salesman and financial manager was excellent.
The team at Shuman worked very hard to find us the right vehicle at the right price. Their patience, diligence and transparency contributed to what was a great customer experience for us. Would recommend this dealership team to anyone!
Chris Graham evaluated the marks on the passenger side of my 2020 Jeep Compass and referred me to Timmy Ferrin who worked tirelessly for 25-30 minutes to rub them out. Tim applied more "elbow grease" than I thought was possible in a short period of time. Chris saw the before & after condition and was thoroughly impressed, as was I! Tim is professional, personable, and went above & beyond to restore my car to its' out of the showroom door, brand new vehicle look. I am truly grateful!!!
Amy was extremely helpful and kind when I was making my decision on purchasing a new car. I was nervous coming in, but she helped make the process smooth and easy. Highly recommend her!
Tim is easily the best. I came in a little bit ago because I had hit my garage and the license plate holder on my Wrangler had broke. I went to Suburban Farmington Hills and I bought a new license plate holder. They told me it would be over $500 to fix it. I went to Shuman to see their prices and Tim said he would have to look into it and figure out how to replace it. After an hour, I came back and he fixed it without even having to remove my back bumper. He fixed it for free. ...
Michael Weinstein greeted me when I arrived, was very thorough and explained to me what recall repairs needed to be done. Michael answered all my questions and was very polite. My repairs were completed in a very timely manner and I was notified when my truck was ready for pickup.
This is the 2nd car I got from Shuman in 2 years. Very competitive pricing from John and easy communication. No surprises when finally signing up all the documents. Highly recommend if you are looking for a Chrysler/Dodge/Jeep/Ram! Also thank Amy for helping me in the beginning.
Great service from Cameron Hussey. Looking forward to working with him next March when I will be leasing another Jeep. We love our new Ram, just what we wanted.
A great place for finding a good package for you budget, they took care of every paper you’ll sign within 10 min done and receive your car . Keep up the good jop
John Xia was amazing to work with. I went in not really knowing what kind of car I wanted and he was very patient! I will definitely go back and do business with John again! The whole process was very easy and did most everything at the convenience of my personal computer.
Jeremiah exceeded my expectations I have always been a fan of Shuman and he has made sure that that still holds true. This is the fourth car in my household I have leased from them and I will continue to do so.
John Xia was fantastic. He got me into my dream car, at a great price! I am thrilled and very grateful for John's help! Highly recommend Jeep lovers go to Shuman for their next vehicle.
In my 30 yrs of driving & service to many vehicles, I have never worked with anybody so respectful, considerate, timely and honest as Mike Weinstein. We brought my sons Jeep in for service & Mike was able to look at the car on short notice & accurately diagnose the issue as well as order the parts & have it repaired all w/in 24 hours. He was so extremely courteous in how he handled everything that I’ll never go anywhere else again.
Tim Ferrin did great job getting me in on short notice. I didnt need it done for a few days and i had it back that same day. a+ service
Got and excellent vehicle for a reasonable price from this dealership. Plus, my sales associate John Xia was very helpful and informative. 100% satisfied This is the second vehicle i have leased from Shuman 👍
I had a Great experience at Shuman. From the ease of setting up an appointment to the non-pressure sales approach. John was a pleasure to work with & made sure I got the vehicle I wanted. In & out in a timely manner made for a overall enjoyable experience.
Had the pleasure of working with John Xia while leasing my 2nd Ram 1500 through Shuman Ram in Walled Lake. John Is a real asset for The Shuman Family and I will assuredly come back after this lease is done. Nice work John!
Professional and informative. From walking in and asking questions to leaving with keys to a new truck. Thank you Jeremiah and Chuck, I love my new Dodge Ram 1500!
Shuman Motors and especially Stan Rida (sales) went out of their way with our recent purchase of our new vehicles. They had to get them from other dealers, one of the vehicles they went and got from a dealer in Indiana within a couple of days. That's customer service at it's best.
John Xia helped us out with ordering a new truck for our business. The process was streamlined and we received the truck within 3 weeks of order. Extremely fast and very pleasant to with with.
Jonas was very helpful to get our truck. He was very open and patience to hear our requirements and get a good deal. He is very good sales person.
Shuman Motors and my salesman John Xia never disappoint always friendly and professional, product knowledge was exceptional, never in a hurry to get through as he showed me the various features of my new Ram 1500, that's why continue to shop at Shuman Motors.
Cameron Hussey was great to work with. He made everything quick, simple and easy. The whole experience from sales (Cameron) to finance to the general sales manager (Chris Brough) was enjoyable.
John think about customer first. His response were very quickly by e-mail or phone. I would like to recommend Shuman and Mr. John Xia to my friends and family.
John Xia was great to work with made leasing a car quick and easy. This is our second car we have leased from John and I will keep come back.
I called requesting a quote for a rear wiper blade assembly install. Aston gave it to me over the phone and email. I asked for further information about my warranty coverage, He provided exactly the answer I was looking for. His friendliness and ability to multitask is exceptional. In the future I will request to only work with him. Dan
My salesman Brendan Lumaj went above and beyond any salsesman that I’ve been to in the last 20 years. He answered all my questions and helped me with everything I needed. I really appreciate all the help. Thank You Brendan Lumaj and Shuman Dodge!
Jonas worked to make my purchase a pleasurable experience. He presented several options with no pressure or heavy sales tactics I experienced at other dealerships.
I got the car that I exactly wanted with all the features and with a very reasonable price. I would definitely recommend John Xia to my friends and family.
I was headed out on a trip to the UP in the next couple hours when I noticed a fog light out. I thought I would stop by my dealer who had helped me out with service previously. My service tech, Aston, had me pull the truck in and took a quick look. Little embarrassed, cable was disconnected which is something I think I should have noticed but missed. He got it fixed right away, and wished me safe travels. I'm so thankful these days for such good service and good people. Recommend Shuman to anyone.
Jonas Diaz at Shuman Jeep in Walled Lake was great to work with. He was very friendly and accommodating. Great service. Highly recommend working with him.
I just came in a few days ago to return my 2018 Jeep Compass Limited to get the new 2020 Jeep Compass Trailhawk. The salesman I talked to was Jeremiah McKeever! He was an extremely friendly and funny person, and helped me through the process and made sure I got the car that I exactly wanted with all the features I chose and with a very reasonable price range and on time as promised. We have been dealing with Chrysler for more than 6 years and I am proud to be a customer of Shuman!
Working with Amy Luoma was a real pleasure. She was patient, thorough & friendly! Her professional demeanor was a real asset with her being persistent, but not pushy!
We just came in recently to upgrade my fiancées Cherokee. The car salesman we spoke to was John Xia which was probably the best salesman I had in awhile. He seemed like he really cared about us and wanted to find out the best solution for us.
Jonas and his colleagues were very helpful with my Ram lease, and I will most certainly refer people to Shuman. 10/10 experience all the way around.
My salesman, Stan was very friendly and got me a great deal on the truck I wanted. He went out of his way to make everything go smoothly. Justin in finance was also very friendly and very easy to work with.
This is a fantastic dealer! John Xia is awesome! I will definitely be returning for my future Jeep needs. They are helpful and friendly. They are the perfect small town store. You will not be treated like you are at the average suburban dealer! John thank you. -Drew
It was our first time to the Shuman dealership. We were looking to lease a new Jeep. They have a huge inventory of vehicles and had 3 Jeeps in stock that met my criteria. We weren't approached immediately, which I actually liked. We were able to casually look at the vehicles on the showroom floor. We were greeted by Jonas Diaz, He was friendly and responsive to what we were looking for. He made the whole experience a pleasant one. I highly recommend this dealership.
My tire pressure light came on as I was driving to my brothers funeral. Worried about getting stranded with my handicap mother as a passenger I turned into the service department at Shuman. I was very emotional at this point and Tim took care of me. He was professional but at the same time sympathetic. I felt like an angel was on my shoulder that day. Tim also washed my vehicle for me and personally dried the door jams so they wouldn’t freeze. I can’t tell you how much that meant to me. Wouldn’t hesitate to go ...
Excellent services all around. The dealership is very well organized and the staff is responsive yet not intrusive. The business of getting a new vehicle at Shuman is efficient without compromising the good feeling of investing in a good vehicle. Jeremiah McKeever’s guidance and effort was well paced from introductions to selecting the vehicle, describing it, paperwork and all instructions on updates from my prior Jeep GC.
Salesman listened to what I wanted .. show me what he had and we had a deal going within 20 minutes. The salesman didn't try and sell me something I didn't want. When doing the paper work they us a electronic signing which was really easy to use and read.. Everything was explained to me clearly from both the salesman and the loan officer .. Would definitely recommend this dealership
We worked with John and Allen for our next lease with Shuman and once again they met our expectations of being the only place to go for a new vehicle. John and Allen made the entire process simple, straightforward, fast and easy. Great job Guys - We'll be back for our next purchase or lease
Stan did and outstanding job in the sales process of my recent purchase of a 2020 Grand Cherokee. Stan was very pleasant and displayed relentless follow up on all my questions .He is knowledgeable on the SUV and was also very patient going over all the technology before I left the dealership . The entire sales process was handled very professionally !
John was great. He answered every question I had and suggested several different options based on my preferences. John and I reviewed the options and picked the best option for me.
Laurie worked with me for 3 months before I was ready to turn in my 2016 Cherokee. Her patience was amazing. I was going to lease another Cherokee but Laurie worked some numbers and I ended up with a new 2020 Cherokee TrailHawk that had everything I wanted, including the color, and more bells and whistles for a lower lease than 2016. This was my first time working a woman was my salesperson, and it was the best car buying/leasing experience I have ever had with a dealership. You rock, Laurie!!
Earle Braley and the entire staff made my used car purchase a great experience. I was treated very fairly from start to finish. Earle was very pleasant to work with and I highly recommend him.
John Xia was an incredible sales consultant. No pressure, simply found what we wanted, got us a fair price, and did all of the pre-work so that our entire purchase transaction took roughly 30 minutes.
Working with Shuman was seamless. I would recommend others go there for their Jeep needs. It was my first time getting a car there and I would go back.
A special thank you to Tim Ferrin for getting me in and out so quickly. Driving around town on a rainy and gloomy day without a working headlight is dangerous. Tim got me in and out in record time. Many thanks to all the hard working folks at Shuman Chrysler.
I was fed up with looking at used Pacifica's, trying to find the right options and also a van in excellent condition. We decided with the 0% financing offered, we were going to buy new for around the same monthly payment as used with higher interest rate. Searched the Chrysler website for a 2020 Pacifica optioned how we wanted it. Got a hit at Shuman, located 3 hours from home. Stan was very transparent and supportive while we were buying a van basically sight unseen. I had test drove several Pacifica's and this one only had 10miles on it and was ...
Walled Lake Shuman Chrysler Jeep is a wonderful dealership. I was treated in a kind and friendly manner. I look forward to working with Shuman and John Xia in the future for all of my automotive needs.
Excellent effort to put together 2 deals very quickly and professionally. John and Justin were a pleasure to work with - and were very prompt and good.
I bought a 2019 Jeep Compass and Stan was so helpful. I am 80 years old and a lot of the technical jargon was out of my understanding and Stan was patient in explaining anything I needed to know. Stan Rida had to locate three cars to find one to meet the criteria of what I wanted, The third one he found was the best of all because it is RED. I love my new car and feel it is a great birthday present for myself.
Aston Bradley service advisor helped me when I came in to drop my jeep off for service. He made everything easy and understanding. He made sure everything that was wrong on the car was fixed by a professional.
Very nice and helpful salesman JohnXia.He worked at finding me just what I wanted and getting me the best price. Justin Davis in Finances was super helpful ! Thanks guys!
My sales associate was Jeremiah McKeever and I'll tell you this, ill never go anywhere else. I never felt had or miss informed. He definitely goes the extra mile to make sure I'm 100% happy, and I definitively am. Every person I met in the process was absolutely pleasant, professional and attentive to my shopping experience. Im extremely happy with Shuman and will be a customer for life.
Great customer service. They worked with me to get a price that worked for my budget. Purchased a new Jeep. Everything was done before I got there, just had to sign a few things and I was out the door, enjoying the new ride
Great service as usual. Service representative Tim Ferrin goes the extra mile and is very personable. He kept me posted on status of repair the entire time.
We have worked with Shuman’s for a number of years and received optimal satisfaction and quality product every time. Our recent dealings with sales and leasing agent John Xia was the very best experience yet. We got 100% of his attention, knowledge and patience. All questions and needs were immediately acquired and delivered. His enthusiastic personality and willingness to work for us made the whole package a success!!
They were awesome! Stan & the General Manager helped me tremendously, they even located the exact car I wanted and got it there in one day. Everything was done on time and they answered all of my questions and even though I switched the vehicle I wanted in the middle of the process they still treated me with respect and helped me as much as they could. Love my new Jeep Grand Cherokee! Go see Stan if you want an awesome salesman! Thanks guys! Alexandra
Mike Weinsten really went the extra mile. kept me informed on my repair. repair was done fast and right. I would recommend this dealership to all my friends.
We discovered Shuman through the Costco Auto Program (which I also recommend for additional savings). I immediately got a follow up call from Jeremiah, our assigned sales associate. From that point on, our entire experience was just about effortless. Who says that about a car dealership right? Well, it turns out our neighbors had just bought a Pacifica from Jeremiah and found him equally as personable and pleasant to work with as we did.
The BIGGEST Customer Focus and Service from start to finish! No hassle, no gimmicks! Exactly how shopping for an automobile should be! Thank you kindly, Todd C. Lako
Jonas was not only very helpful throughout the process, but also very informative. The finance manager Allen was extremely nice and made the whole signing process easy. 10/10 experience, and will certainly reccomend to others.
I Worked with John Xia when purchasing my Ram 1500. He was very upfront with sales and pricing, enthusiastic, did not rush and Did not try to just put us into anything to make a sale. Would recommend sending anyone to John Xia & the entire Shuman Dealership. Very friendly group of people.
He was SUPER helpful!! Highly recommend:)!!! I got a jeep compass and it is a very nice car, I have nothing bad to say about the car or the place!
Our car was just a few miles outside the standard warranty and Mike was able to work with us and keep the repair costs very reasonable. Even had it finished the same day. I really appreciated it!
Started with an email request which was answered in a timely manner by Stan Rida, I followed up by meeting Stan at the dealership, we went over what I wanted in a vehicle and what I wanted to pay, I picked a car from the inventory Stan got the payment under the my top end number and I received, what I considered, a fair price for my trade in. All in all it was a painless experience and I would not hesitate to recommend Shuman Motor Sales in general and Stan Rida in particular.
Personable], knowledgeable attention to customer needs and purposes for purchasing vehicle. Selectively offered options and checked for customer agreement as to applicability or not. Extended customer ideas for possible options w/o overdoing. Professional job!
I know what vehicle I wanted and the price I wanted to pay going in. Jeremiah made it super easy for me to purchase the exact car with all the features I wanted.
I enjoyed my sales experience at Shuman with Jeremiah. He was professional, thorough and very friendly to deal with from our initial meeting to car pickup. The entire staff was extremely helpful and did a great job getting the best pricing for the Jeep I was looking to lease.
John Xia was patient and kind when helping me decide on which car to lease. He ran a lot of numbers and found me the best deal. I am happy with the service and my experience at Shuman. We ended up leasing two cars at once. I appreciated how prompt all communication was.
From start to finish, the sales process exceeded my expectations. My salesman, John Xia, was very knowledgeable, attentive, and quick at delivering an exceptional experience. I won't go anywhere else but Shuman for Chrysler, Dodge, Jeep, or Ram in the future. I recommend this dealership to anyone in the market!
Have a wonderful experience at the dealership. Jonas Diaz was very helpful and patient. Everyone we came into contact with there was very friendly. Thank you for a great first experience leasing a vehicle.
We leased a Jeep Grand Cherokee recently through John Xia at this dealership. Service was outstanding in every way and I would recommend leasing through John for a great experience.
Aston Bradley helped me get through a complicated fix with my alternator, starter and battery. He was very cooperative and understanding and went out of his way to assist with a recall situation and dealing with FCA Customer Care. I'm am so appreciative that some of the repair costs were covered by FCA. Thank you Aston! P.S. My Durango is back on the road and running perfectly.
The Manager Joe is awesome, the salesman I dealt with (Allen) is extremely knowledgeable and helpful. Overall it was a great experience and I will definitely be heading to shuman In the future!
Zack is awesome He helped me out tremendously with my new truck They are fast They get back with you right away I've been in plenty of dealerships But Shuman is by far my favorite Thank you Zack for everything
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